Returns

Something not quite right?! Uh Oh, best deal with it immediately before your fur baby finds out! We'll help you get it sorted!

Return Policy

We accept returns for most itemswithin 30 days of delivery for items in their original, unused condition with tags attached. For more info on personalized items, continue to the next section.

How to Start a Return (not available on personalized/custom prints)

Email us at support@yapnsass.com with your order number and reason for return.
We'll send you a return authorization and instructions.
Ship the item back using a trackable shipping method.
Once received and inspected, your refund will be processed within 5-7 business days.

Exchanges

Want a different size or style? We're happy to exchange eligible items. Contact us to get started.

Non-Returnable Items

Treats and consumables
Personalized or custom items
Final sale items

Refunds

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Questions?

Reach out at support@yapnsass.com. We're happy to help!

Help On Custom Printed Items

As these are custom-printed just for you, we do not offer returns or exchanges for sizing or color preference concerns. Sales on these items are final.

If your order arrives damaged or we sent the wrong item, please email us a photo as soon as possible. It bust be at least within 30 days. We'll connect with the manufacturer on the issue, and send a replacement at no cost to you!